GLASGOW, Ky. (WBKO) -- The Glasgow Electric Plant Board (EPB) implemented a new rate structure in January 2016, charging customers with what the EPB says more accurately measures electricity usage. Now almost two years later, customers are still concerned.
The EPB calls their rate structure a 'variable rate.'
"The variable rate actually affords more opportunity to save money if you're willing to respond to the peak predictions and make changes in your lifestyle, if you just don't wanna do that then the flat rate is available," said Superintendent, Billy Ray.
Before January 2016, all customers paid a monthly flat rate. Now they're charged more accurately for the electricity they use, according to the EPB.
"There are 720 hours in a month, and [Tennessee Valley Authority] looks at each hour, and the hour where the community used the most energy during that hour, becomes the peak hour. TVA charges us about $11 per kw as a community," explained Ray.
The EPB also put into place 'peak hours' which vary based on the day.. This element is something that some customers say is unpredictable.
"Just because it's a common misconception, doesn't make it true because it's not true," says Ray. "The meter measures how many total kilowatt hours you use during each hour and during the peak hour those kilowatt hours cost $11."
During non - peak hours, the EPB says customers are charged only 6 cents per kilowatt hour. Those peak times are determined based on analyzing previous months.
"Since September of 17, we've only been allowed four days, a month," says Ray.
The EPB says they do alert their customers of those peak hours, through different forms of messaging.
They also offer fixed rate options for customers, but only 15% of their customers choose that option. Some customers claim the fixed rate is too high.