BOWLING GREEN, KY. (WBKO) -- Med Center EMS in Bowling Green was recently recognized as an Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch.
Advancements in technology have changed the way that emergency services across the country have operated, and an ACE accreditation recognizes agencies for their ability to meet rigid standards in the field that is always changing.
"In the old days you would have called said this is my address, this is what I think the problem is, send help, and that was it," says Director of Field Operations Jim Williams. "Now with the dispatch center that we have that dispatcher in addition to taking information, dispatching all the appropriate resources. They also can give pre-arrival instructions. So basically, the caller, family member, or member of the public can begin providing aid. So it gives us a zero response time basically for our critical emergency."
Med Center EMS is one of only 250 ACE accredited agencies worldwide, and the first in Kentucky.
"The process for accreditation with the dispatch center is a way for us to use an outside agency to look over our shoulder basically and make sure that we're measuring up to what we say we do," says Williams.
A lot of work goes on behind the phone says Williams, who's been working in the field for roughly three decades.
"Behind the scenes they're doing so much," he explains, "as far as balancing the resources and putting us putting us where we need to be before we even need to be there."
As Bowling Green Warren County has grown, so too has the demand for emergency medical services, he continues.
"A lot of it is the growth of our community, the entire region," he says, "but especially in Warren County our services are being requested more so we've had to grow. And we've also had to incorporate technology."
Med Center EMS supervisor David Duncan says the Med Center will look to combine new skills learned throughout the accreditation process to maximize the efficiency of the 9-1-1 system.