Bowling Green Veteran Declined Outpatient Care

By Kayla Vanover | 

BOWLING GREEN, Ky (WBKO) -- A Bowling Green veteran says he is being turned away from the local outpatient clinic.

James Copsy, a United States Marine Veteran, says Community Based Outpatient Clinic in Bowling Green, says lack of providers is the reason for canceling his recent appointments.

"I just don't think it's right. I don't think it's right at all. I am an honorable discharged veteran. I should be treated like the civilian people out here," said James Thomas Copsy, Marine Veteran.

James Copsy, a veteran living in Bowling Green says the local outpatient clinic's care is not up to par.
Just two months ago, during the clinic's ribbon cutting ceremony, veterans were promised to receive the care they deserved as the office was fully staffed and ready to go.

According to Copsy, needs are not being met.

"It's real disappointing. I mean, I had my hopes up. I was like a kid at Christmas, you know. We had someone who was really going to help us. When it comes to appointment time, they call me on a Saturday and tell me my appointment has been canceled on a Monday because there are no providers," said James Thomas Copsy, Marine Veteran.

According to the Nashville VA office, the Bowling Green office is contracted out through Humana and both organizations are working together to solve the current issues.

"As of today, Humana has three new providers at the clinic. Two are currently going through the on boarding process and one has already begun seeing patients. Within a few short weeks, we expect to have a Chief Medical Officer at the site as well," said Jessica Schiefer, Tennessee Valley Healthcare System Public Affairs Officer.

The issues do not stop there, many complaints have been made about the long wait times while calling the office.
After opening, the office received hundreds of calls per day. Due to the high volume, the calls were rolled over to a central office at Humana.

"Staff has reported to us that the call numbers have dropped and they are able to maintain the volume now. I'm confident that these issues have been addressed with Humana and hope veterans in the Bowling Green area will shortly see the improvements," said Jessica Schiefer, Tennessee Valley Healthcare System Public Affairs Officer.

Copsy says on behalf of all veterans, he suggests letting your voice be heard in order to invite changes.

"If you can go to your State Senators Office, Congress, raise a little cane with them. It is election time," said James Thomas Copsy, Marine Veteran.

Copsy has since visited the State Senators Office with concerns about his unpaid medical bills and is pleased with the help he has received so far.

The Tennessee Valley Healthcare System is hosting four free forums for veterans. Nashville, Murfreesboro, Clarksville and Chattanooga will all house an individual forum. The Nashville forum is September 22, 1-3 pm. For more information about other forums, call (615) 327- 4751.

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