Bowling Green, Ky. – Commonwealth Health Corporation (CHC), parent company of The Medical Center, has received the 2014 Gallup Great Workplace Award which recognizes the best-performing workforces in the world. CHC is one of 36 organizations to receive the prestigious Gallup award this year.
“Employee engagement is one of CHC’s core strategic goals. It is not a one-time initiative but a culture that is woven throughout all aspects of our corporation,” said Connie Smith, President and Chief Executive Officer of Commonwealth Health Corporation. “We at CHC recognize that a highly engaged workplace means a better place for our employees to work and a better place for our patients to receive quality care.”
CHC began utilizing the consulting services of Gallup in 2008 and since that time has experienced significant gains in employee engagement. Results from a 2013 employee engagement survey of CHC’s employees, combined with a demonstrated link between engagement and business outcomes, qualified CHC to apply for the award.
“In order to maintain long-term growth and profitability, we must invest time, energy and resources into engaging our employees,” said Smith.
“We have found that engaged employees improve overall patient care and help in managing the impact of declining reimbursements and financial challenges due to the disproportionate share of government subsidized care provided by our hospitals and other facilities.” Over the past six years, CHC has experienced reduced employee turnover, decreased patient complaints, increased employee donations to CHC’s charity care programs, and improved financial performance.
CHC will be presented the award during the Gallup Spring Summit on May 13-15, 2014 in Omaha, Nebraska. During the summit, Great Workplace Award winners including CHC will present the best practices they applied to their workplace and the improved business results they achieved through building an engaged workforce.
“These award-winning organizations set a new standard for workplace excellence,” said Dr. James Harter, Chief Scientist with Gallup. “They have proven track records for improving lives along with performance. The management tenets they practice have proven value in both thriving and struggling economies overall.”