Dispatchers Recognized During National Telecommunications Appreciation Week

By Kristin Martin | 

WARREN CO, Ky. (WBKO) -- It's National Telecommunications Appreciation Week -- a chance for dispatchers to get recognition for the hard work they do each day.

They're the first people to talk to victims in an emergency situation -- behind the scenes -- making sure to get first responders there to help them as quickly as possible.

The Warren County Sheriff's Office, Bowling Green Police Department, Kentucky State Police and WKU police all have dispatchers helping people daily.

"It's a week set aside to recognize the stressful job that they do and how fortunate we are in Bowling Green/Warren County to have such dedicated professionals doing that job," said Stephen Harmon, the public information officer for the Warren County Sheriff's Department.

"If someone's screaming, you know the first thing you have to do is find out where they are, that's a priority, even if you don't know what's going on. If you know where they're at, you can send somebody, get everybody going even if you don't know what's going on. Then try to get as much information as you can. Try to get them to call down and understand the situation as much as you can," said Debbie Sheldon, a dispatcher for the Warren County Sheriff's Department.

Harmon says the week is set aside to pause and honor all dispatchers for what they do.

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