It has been two weeks since Kynect, Kentucky's new health care exchange, opened.
Reports from Governor Steve Beshear's office say just under 11,000 of the 640,000 uninsured Kentuckians have enrolled on Kynect.
A local insurance agency set up a call center and has been helping people enroll since last week.
"The majority of calls we're receiving, there's still alot of confusion out there on how to enroll," said Insurance Specialist's Sean McGuinness.
McGuinness says that's because the process is unlike any previous open enrollment. It's not based on medical history, but household income.
"What they need to show up with is their 2012 income tax statement and their W2," said McGuinness.
Aside from the system being new, glitches are still plaguing some who qualify for subsidized assistance.
"We are being told it's a known glitch in the system, and call back in three or four days and hopefully that will be worked out," said McGuinness.
Even when it works, he says some find their rates unbelievable.
"The individual could have selected a bronze level plan with Kentucky Health Co. Op with a monthly premium of only $1.26 per month. The response I received on the phone was what's the catch?" said McGuinness.
McGuinness says others may not be so lucky.
"It's very difficult to compare a $200 premium today to what a $200 premium is going to buy you on January 1, but I do know the deductibles are going up with the new plans," said McGuinness.
McGuinness says those who need help enrolling or have questions about the process can still contact insurance specialists at 1-855-293-4111.
Kynect open enrollment runs through March 31, but to have coverage begin by January, you must enroll by December 15. For more information on Kynect and statistics from Governor Beshear's office on the exchange, visit the link below.
Bowling Green's nearest Kynect Kiosk is located inside the Barren River Health Department at 1109 State St.