BGMU Building Will Deliver Faster Customer Service

From 25,000 to nearly 50,000 square feet, BGMU got a big upgrade.

This new state-of-the art facility will update and bring several employees into the building.

"We weren't moving people from just one facility. We actually had three other remote facilities, or adjacent facilities that we're moving personnel in as well," said BGMU General Manager Mark Iverson.

Iverson said the 8.9 million dollar project was a necessity for a couple of reasons including access to the building, which was a problem at the old building.

"On really busy days, first of the month typically, we'd still have customers park in the back and I've seen people walk through drive-thru traffic to get to the front door to pay their bill. That really just wasn't the best set-up," said Iverson.

A bigger lobby was also a must for faster customer service.

"We've got space and tellers dedicated to bill paying only, and another space that we can set up new accounts. So, I think the customer experience I hope is certainly is much more positive," said Iverson.

Another new feature of the building is the dispatch center, with multiple ways to monitor the city.

However, BGMU isn't the only downtown group excited about the new building.

"It's just really changed the whole look down by the ballpark. As a new building went up, you saw brick works similar to the ballpark. As the old building is going down, it's suddenly opening up the skyline. It just adds this continuity to the downtown. It shows the progress that's happening down here. You already had the ballpark, you had SKyPAC, the beautiful chamber building, and now BGMU's beautiful new building," said Hot Rods General Manager Ryan Gates.

That new beautiful building also comes with a lot more parking.

Iverson said they plan to have a ribbon-cutting in the near future and the area where the old building was is being torn down for more parking.

You must be logged in to post comments.

Password (case sensitive):
Remember Me:
WBKO 2727 Russellville Road Bowling Green, KY 42101-3976 Phone: 270-781-1313 After Hours Hotline: 270-781-6397 Fax: 270-781-1814
Copyright © 2002-2016 - Designed by Gray Digital Media - Powered by Clickability 207463811 -
Gray Television, Inc.