Med Center Health reports stolen patient billing information

Published: Mar. 21, 2017 at 5:43 PM CDT
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Med Center Health announced Tuesday that certain patient billing information may have been compromised.

The information included name, address, Social Security number, health insurance information, diagnosis and procedure codes, and charges for medical service.

However, the information obtained did not include patient medical records.

This incident only affected patients at The Medical Center Bowling Green, The Medical Center Scottsville, The Medical Center Franklin, Commonwealth Regional Specialty Hospital, and the Cal Turner Rehab and Specialty Care and Medical Center EMS between 2011 and 2014.

The Med Center says a former employee obtained the information by implying that they needed it for their own job duties.

The Med Center says that on two separate occasions, in August 2014 and February 2015, this employee got a hold of encrypted data without any work-related reason to do so.

“Med Center Health is committed to protecting the security and confidentiality of our patients’ information,” said Connie D. Smith, Med Center Health Chief Executive Officer. “It is important for our patients to know that we are not aware of any evidence indicating that the billing records were being used to cause harm."

She also says they have been working alongside law enforcement on their continued investigation.

The Med Center says they will be notifying patients as quickly as possible and will offer free credit monitoring identity protection services for one year.

They have established a dedicated call center to help answer patient questions. The call center can be reached at 844-420-6490.

The line is open Monday through Friday between 8:00 a.m. and 8:00 p.m.

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